SHIPPING POLICY

1. Order Processing Time

  • In-Stock Items: All orders containing in-stock items take up to 4 business days to process before leaving our fulfillment center.
  • Pre-Orders: If your order includes a pre-order item, the entire order will be held and shipped together once all items become available, unless specified otherwise.
  • Processing vs. Transit: Please note that processing times are separate from and in addition to the estimated transit times.

2. Shipping Rates & Delivery Estimates (US Domestic)

  • Standard Ground Shipping:
    • Free standard ground shipping applies to orders over $99 (calculated after discounts and before taxes) within the 48 contiguous United States.
    • For orders below the threshold, standard shipping rates apply at checkout.
    • Standard transit time generally takes 2 to 7 business days for delivery after dispatch.
  • Alaska, Hawaii, and Puerto Rico:
    • Standard shipping is available, but free shipping thresholds do not apply.
    • Deliveries to these locations take an average of 14 business days.
  • Restricted Addresses:
    • We do not ship to P.O. Boxes or APO/FPO addresses.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can also track the status of your order and any pre-orders at any time by visiting our online tracking portal using your Order Number and Shipping Zip Code.

4. Order Modifications & Cancellations

  • 60-Minute Window: If you made a mistake (such as choosing the wrong color or address), you can click “Edit or Cancel” on your order confirmation page within 60 minutes of placing the order.
  • After 60 Minutes: Once the 60-minute window has passed and your order has entered the fulfillment process, we are no longer able to make edits or cancel it.

5. Delivery Issues & Carrier Limitations

  • Transit Delays: While we work closely with our carrier partners to ensure timely delivery, transit times are estimated and not guaranteed, particularly during peak seasons or due to unforeseen logistical delays.
  • Access & Delivery Attempts: Carriers will make multiple attempts to deliver your package. However, circumstances beyond our control (such as locked gates or restricted door access) may occasionally impact delivery. We highly recommend leaving specific delivery instructions for your driver if you anticipate access issues.
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