Return Policy

Overview

At Our Place, we want you to love everything you purchase. If you are not completely satisfied with your order, we are here to help. Please review our return policy below to see if your items are eligible for a return or exchange.

Return Window

  • You have 30 days from the date your order is delivered to initiate a return.
  • Items received after the 30-day window will not be eligible for a refund or store credit.

Eligible Items for Return

To be eligible for a return, items must meet the following conditions:

  • In new, unused condition and in their original packaging.
  • Accompanied by the original receipt, order confirmation, or proof of purchase.
  • Gift cards, final sale items, and certain promotional bundles are non-returnable unless stated otherwise.

How to Start a Return

  1. Visit our Returns Portal: Go to our online returns center on our website and enter your order number and zip code.
  2. Select Items: Choose the item(s) you wish to return and select a reason for the return.
  3. Print Label: Download and print the prepaid shipping label provided by the portal.
  4. Ship It Back: Securely pack your items in the original packaging, attach the shipping label, and drop it off at the designated carrier location.

Refunds and Processing Time

  • Once your return is received and inspected at our warehouse, we will send you an email notification confirming receipt.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
  • Please note that original shipping fees are non-refundable, and a return shipping fee may be deducted from your refund amount depending on your region.
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